Wholesale and Retail Generic Management focuses on the effective management of operations in the wholesale and retail sectors. It involves overseeing supply chain processes, sales strategies, inventory control, customer service, financial management, and staff supervision. The goal is to ensure smooth business operations, improve efficiency, increase profitability, and enhance customer satisfaction.
This field equips professionals with the skills to manage retail stores, distribution centers, and wholesale businesses while adapting to market trends and consumer demands. It also includes aspects of leadership, marketing, and business development to drive growth in the competitive retail and wholesale industries.
Module 1: Core Modules ▼
- Apply the principles of knowledge management
- Build teams to achieve goals and objectives
- Create and manage an environment that promotes innovation
- Develop, implement and evaluate an operational plan
- Devise and apply strategies to establish and maintain workplace relationships
- Formulate recommendations for a change process
- Lead people, development and talent management
- Manage a diverse work force to add value
- Monitor and evaluate team members against performance standards
- Monitor, assess and manage risk
- Select and coach first line managers
Module 2: Fundamental Modules ▼
- Analyse leadership and related theories in a work context
- Apply a systems approach to decision making
- Apply mathematical analysis to economic and financial information
- Apply the principles of ethics to improve organisational culture
- Develop, implement and evaluate a project plan
- Manage the finances of a unit
- Use communication techniques effectively
Module 3: Elective Modules (for the Wholesale and Retail Sector) ▼
- Apply the principles and concepts of emotional intelligence to the management of self and others
- Conduct negotiations to deal with conflict situations
- Develop and implement a strategy and action plans for a team, department or division
- Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks
- Evaluate current practices against best practice
- Interpret and manage conflicts within the workplace
- Promote a learning culture in an organisation
- Recruit and select candidates to fill defined positions
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
- Competency in Communication (English) at NQF Level 4
- Competency in Mathematical Literacy at NQF Level 4
- At least one year’s work experience in a management role.
- Farmer /Farm Worker specialising in Animal Production
- Farm Supervisor
- Farm Team Leader
- National Certificate: Wholesale and Retail Generic Management
- Accreditation: W&R Seta
- SAQA ID: 59201 (LP63334)
- NQF Level: 5
- Credits: 162
