As part of a series of skills programs for wholesale and retail store management, this program equips learners with the knowledge and skills required to build, motivate, and manage high-performing teams. The content ensures that learners can effectively lead teams, foster collaboration, and align team performance with the broader strategic goals of the business.
Module 1: Build teams to achieve goals and objectives ▼
- Demonstrating knowledge of and insight into the theory of teams and the importance of teams in workplace activities
- Applying the theory of teams to team dynamics
- Explaining the process of building teams
- Analysing the role of a team leader in promoting team effectiveness
- Evaluating the effectiveness of a team and propose ways to improve team effectiveness
Module 2: Use communication techniques effectively ▼
- Discuss and explain a range of written and oral communication techniques used in the workplace.
- Lead discussions and chair meetings
- Generate a variety of workplace reports using various data gathering techniques
- Deliver presentations
Module 3: Motivate and build a team ▼
- Explaining the importance of motivating a team
- Demonstrating an understanding of self and team members in the workplace
- Applying theories of motivation and group dynamics
- Implementing a plan of action to strengthen a team
- Providing feedback and recognizing achievements
- Duration: 12 Months
- Delivery: Classroom/Online/Blended
- Higher Certificate: Grade 12
- Communication and Mathematical Literacy at NQF 1
- Retail Store Manager
- Department Supervisor
- Team Leader
- Operations Manager
- National Certificate Wholesale and Retail – Chain Store (Motivating & Building Teams)
- Accreditation: W&R Seta
- Skills program Code: 27/SP-142103/Ret5/00305
- Credits: 24
