Course Overview

PURPOSE

The National Certificate in Wholesale and Retail Forecourt Supervision (NQF 3) is designed to provide learners with the knowledge, skills, and practical experience required to supervise and manage operations within a fuel forecourt and retail environment. This qualification ensures that individuals can effectively oversee daily forecourt activities, enhance customer service, and ensure compliance with safety and operational standards.

It offers a structured learning pathway for career growth in fuel retailing, convenience store management, and forecourt operations, serving as a stepping stone toward higher-level management roles within the sector.

COURSE CONTENT

Collapsible Modules

Module 1: Work and Career Orientation ▼

Motivate and Build a Team
Prioritise time and work for self and team
Apply knowledge of self and team in order to develop a plan to enhance team performance
Communicate in an assertive manner with clients and fellow workers
Investigate life and work-related problems using data and probabilities

Module 2: Mathematical Literacy ▼

Understand different number bases and measurement units
Apply a systems approach to decision-making
Analyse economic and financial data mathematically
Calculate and interpret shape and motion in 2D and 3D spaces
Use mathematics to investigate and monitor financial aspects of business and national issues

Module 3: Communication ▼

Accommodate audience and context needs in oral/signed communication
Interpret and use information from text
Use language and communication in occupational learning programs
Empower team members by recognizing strengths and encouraging participation
Write/present signed text for a range of communicative contexts

Module 4: Fundamentals of Wholesale & Retail ▼

Define the core concepts of the wholesale and retail environment
Apply occupational health, safety, and environmental principles
Explain factors that impact the bottom line of a wholesale and retail unit

Module 5: Operate in a W&R Environment ▼

Apply theft, fraud, and safety controls in a Wholesale and Retail outlet
Build customer relations in an operational unit
Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment
Count stock for a stock-take